Privacy Policy

Civils 360 IAS Academy (“we”, “us”, or “our”) operates this website. Our academy is located at SAS Building, Near H&C Books, Vanchiyoor Road, Palayam, Trivandrum, 695035.

This policy explains how we handle personal information when you visit the site, submit an enquiry, use live chat, or otherwise contact us.

When you submit a contact or enquiry form, we collect the details you provide, such as your name, mobile number, email address, subject, and message. Live chat may also collect your name, email address, and the messages you send.

When you browse the site, we may collect technical information such as your browser type, device type, operating system, page URL, referrer, and a session identifier. This helps us understand how the website is used.

If you contact us through WhatsApp, email, or phone, we will hold the information you share so we can respond.

We use personal information to respond to enquiries, provide course information and counselling, operate live chat, improve the website, and keep records of communications.

We do not sell your personal information. We may share it with trusted service providers who help us run the website, enquiry system, chat, hosting, or analytics, and only as needed for those purposes. We may also disclose information if required by law.

This website uses cookies and similar technologies, including advertising and analytics tools such as Meta Pixel, to measure visits, improve performance, and understand how people find our pages.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

We keep personal information only for as long as needed to handle your enquiry, provide our services, meet legal or accounting requirements, and resolve disputes.

We take reasonable technical and organisational steps to protect information. No method of transmission over the internet is completely secure.

You may ask us to access, correct, or delete personal information we hold about you, or to stop using it for marketing, subject to applicable law (including India’s Digital Personal Data Protection Act, 2023).

To make a request, email enquiry@civils360.com and include enough detail for us to identify your enquiry.

We may update this policy from time to time. The revised version will be posted on this page with an updated effective date.